Responsibilities:
- Provide technical applications support to customers.
- Provide consultative services in the areas of software system operations, maintenance and problem resolution.
- Identifies, qualifies and resolves complex technical problems, and train customers.
- Analyzes customer’s needs identifying products and services that will address these needs in a timely, cost effective manner. Recommends product enhancements or new systems.
- Develops and maintains a high degree of customer satisfaction and credibility by providing innovative, timely solutions to customer problems.
- Assists in supporting sales activities through demos and consultation with sales force.
- Assists in supporting sales activities through customer site evaluation or benchmark
Requirements:
- University Graduate with BSEE, BSCE or similar degree.
- Knowledge of customer service.
- Previous experience working in a similar manufacturing environment.
- at least 3-5 years ICT programming and service experience. Preferably with TESTSTATION
- Good computer knowledge: Language: such as Basic, C/C++, Perl. Hardware: Win OS and LAN.
- "Aggressive, pro-active/self learning personality is highly recommended."
- Strong communications skills to include ability to communicate technical information clearly and strong teamwork skills.
- Good command on both oral and written english is a must (Pass CET-4 and above).
